FAQ
FREQUENTLY ASKED QUESTIONS
We’ve got some information you might find useful below, We’ve answered some common questions. If you have a query which isn’t covered or you’d like any other advice or tips, please get in touch. We’re more than happy to help!’
Spice Kits
It’s not just a mixture of spices. Our spice kits comes with a combination of fried onions, ginger garlic paste and spices. All to help you easily cook a delicious curry in a short time.
2. What else do I need to buy to make my delicious curry?
Recipes vary, but essentially it’s meat, veg or protein and oil, then depending on the recipe you may need ingredients such as tomato puree, yogurt or cream, onion, tomatoes, bell peppers, and salt to taste.
3. Are your spice kits suitable for vegetarians?
The ingredients we supply are 100% vegetarian friendly.
4. How should I store the spice kit?
The garlic and ginger paste need to be refrigerated whilst the spice kits and packs are to be stored in a cool storage place away from direct sunlight. Please use the ingredients before the BBE date on the packaging
Payment And Delivery
There is no minimum spend requirement before you can order our Recipe Kits and Spice packs. Order as many as you want.
2. How long will it take to deliver my order?
For orders within the UK, please allow 3-5 working days from the date of dispatch for your order to be delivered. For overseas orders please contact us.
3. When is delivery FREE in the UK?
Delivery is FREE on all UK mainland orders above the value of £10 and all UK mainland subscription orders. Any deliveries outside of UK mainland there may be additional charges.
4. I don’t live in the UK, do you deliver outside the UK?
For any International orders please contact us direct before purchasing or subscribing.
As soon as your order is packed and sent out from our premises you will receive an email confirmation.
For any queries you may have about your order email our team hello@tiffinspicebox.com
6. Can I gift an order to a different address?
Sure, just tell us the full shipping address when prompted within the ordering process in the additional details section. You can add a special note if you so wish.
Returns and Cancellation
1. What if my Goods are damaged?
In the unlikely event that goods arrive faulty or damaged, please inform us immediately by email hello@tiffinspicebox.com, so that we can replace them in accordance with your statutory rights. In such cases, we can refund the costs of postage. We are not able to accept returns of opened items, please contact us for specific information regarding this.
2. What if I need to cancel my order?
Cancellation of an order can only be accepted if sent by return e-mail. Cancellation must be received before the goods are dispatched. If the goods have been dispatched you should follow the returns policy detailed below. Once your order has been dispatched we are unable to change the delivery address.
3. What if I want to Return my Purchase
If you are not satisfied with your purchase, please inform us immediately by email hello@tiffinspicebox.com, and upon investigation we will refund the price. We will not pay for return postage unless authorised by us.
Creating An Account
1. Do I have to create an account?
You don’t have to create an account, but registering for one lets us remember your details. This makes ordering in the future much quicker and easier. Please be aware that we will never store your credit or debit card details, but we’ll remember everything else we need to know.
2. How do I create an account?
Just follow the instructions on the website, it is fairly straightforward. However if you do get stuck with anything do drop us a message on hello@tiffinspicebox.com.