FAQ
FREQUENTLY ASKED QUESTIONS
We’ve got some information you might find useful below, We’ve answered some common questions. If you have a query which isn’t covered or you’d like any other advice or tips, please get in touch. We’re more than happy to help!’
Spice Kits
It’s not just a mixture of spices. Our spice kits comes with a combination of fried onions, ginger garlic paste and spices. All to help you easily cook a delicious curry in a short time.
Recipes vary, but essentially it’s meat, veg or protein and oil, then depending on the recipe you may need ingredients such as tomato puree, yogurt or cream, onion, tomatoes, bell peppers, and salt to taste.
The ingredients we supply are 100% vegetarian friendly.
The garlic and ginger paste need to be refrigerated whilst the spice kits and packs are to be stored in a cool storage place away from direct sunlight. Please use the ingredients before the BBE date on the packaging
Payment And Delivery
There is no minimum spend requirement before you can order our Recipe Kits and Spice packs. Order as many as you want.
For orders within the UK, please allow 3-5 working days from the date of dispatch for your order to be delivered. For overseas orders please contact us.
Delivery is FREE on all UK mainland orders above the value of £10 and all UK mainland subscription orders. Any deliveries outside of UK mainland there may be additional charges.
For any International orders please contact us direct before purchasing or subscribing.
As soon as your order is packed and sent out from our premises you will receive an email confirmation.
For any queries you may have about your order email our team hello@tiffinspicebox.com
Sure, just tell us the full shipping address when prompted within the ordering process in the additional details section. You can add a special note if you so wish.
Returns and Cancellation
In the unlikely event that goods arrive faulty or damaged, please inform us immediately by email hello@tiffinspicebox.com, so that we can replace them in accordance with your statutory rights. In such cases, we can refund the costs of postage. We are not able to accept returns of opened items, please contact us for specific information regarding this.
Cancellation of an order can only be accepted if sent by return e-mail. Cancellation must be received before the goods are dispatched. If the goods have been dispatched you should follow the returns policy detailed below. Once your order has been dispatched we are unable to change the delivery address.
If you are not satisfied with your purchase, please inform us immediately by email hello@tiffinspicebox.com, and upon investigation we will refund the price. We will not pay for return postage unless authorised by us.
Creating An Account
You don’t have to create an account, but registering for one lets us remember your details. This makes ordering in the future much quicker and easier. Please be aware that we will never store your credit or debit card details, but we’ll remember everything else we need to know.
Just follow the instructions on the website, it is fairly straightforward. However if you do get stuck with anything do drop us a message on hello@tiffinspicebox.com.
